Nürnberg,
Germany,
April
13,
2025
–(PR.com)– Fieldcode,
a
leading
provider
of
field
service
management
(FSM)
software,
presented
its
latest
advancements
in
AI-supported
ticket
diagnostics
at
the
Green-AI
Hub
Forum
2025
in
Berlin.
CEO
Matthias
Lübko
participated
in
the
panel
discussion
“What’s
the
next
step
for
Green
AI
in
companies?”
to
share
insights
from
Fieldcode’s
ongoing
collaboration
with
Green-AI
Hub.
The
project,
currently
concluding
its
pilot
phase,
focuses
on
the
usage
of
Large
Language
Models
(LLMs)
to
improve
the
analysis
of
service
tickets
in
real
time.
The
LLM-based
system
draws
on
historical
ticket
data
and
technical
documentation
to
automatically
recommend
resolution
paths
—
such
as
remote
support
or
on-site
service
with
the
correct
spare
parts.
The
goal
is
to
reduce
unnecessary
technician
visits,
improve
first-time
fix
rates,
and
support
more
sustainable
service
delivery.
“Every
avoided
trip
is
a
step
toward
smarter
and
more
sustainable
field
service,”
said
Matthias
Lübko
during
the
forum.
“By
combining
AI-based
decision
support
with
our
existing
Zero-Touch
automation,
we’re
giving
service
teams
the
tools
to
act
faster
while
reducing
environmental
impact.”
Fieldcode’s
Zero-Touch
FSM
system
already
automates
the
entire
ticket
workflow
—from
creation
to
technician
assignment
—
without
manual
intervention.
The
Green-AI
Hub
pilot
builds
on
this
foundation
by
introducing
a
layer
of
intelligent
diagnostics
powered
by
LLMs.
This
approach
supports
data-backed
decisions
while
keeping
field
operations
lean,
responsive,
and
resource-conscious.
The
collaboration
with
Green-AI
Hub
reflects
Fieldcode’s
ongoing
commitment
to
sustainable
innovation
in
field
service
management.
The
project
continues
to
inform
how
domain-specific
AI
can
enhance
service
diagnostics
—
offering
a
practical
path
forward
for
reducing
waste,
improving
operational
efficiency,
and
applying
artificial
intelligence
in
real-world
service
workflows.
Fieldcode
Recognized
for
Contribution
to
Green
AI
Innovation
As
part
of
the
ongoing
collaboration,
Fieldcode
was
awarded
an
official
certificate
of
participation
from
Green-AI
Hub,
recognizing
the
company’s
contribution
to
advancing
AI-driven
sustainability
in
field
service
operations.
The
certificate
highlights
Fieldcode’s
role
in
piloting
practical
applications
of
Green
AI
aimed
at
improving
resource
efficiency
in
real-world
service
environments.
About
Green-AI
Hub
Forum
Organized
by
Future
–
Environment
–
Society
(ZUG)
and
supported
by
the
Federal
Ministry
for
the
Environment,
the
Green-AI
Hub
Forum
is
an
annual
event
focused
on
advancing
the
role
of
artificial
intelligence
in
sustainable
business
practices.
The
2025
edition
brought
together
leaders
from
SMEs,
government,
and
the
AI
research
community
to
explore
real-world
use
cases,
showcase
pilot
projects,
and
discuss
how
AI
can
support
greater
resource
efficiency
across
German
industry.
About
Fieldcode
Fieldcode
is
a
field
service
management
software
built
on
20
years
of
global
expertise.
It
delivers
a
fully
automated
Zero-Touch
process,
automating
ticket
movement
from
creation
to
technician
without
manual
intervention
and
easing
the
workload
for
dispatchers.
The
software
leverages
cutting-edge
technology
to
optimize
field
operations,
simplify
processes,
and
improve
efficiency
across
every
stage
of
service
management.